Each invoice shows a status that lets you know where your paperwork is in the process.

Common statuses:

• Submitted – You uploaded your paperwork to the Payments portal
• Received – Your paperwork was received by the broker
• Delivered – Your paperwork has been received by the broker and is being reviewed. 
  • No action is needed at this time. 
• Exception – There is an issue that may need your attention
• Approved – Your paperwork is approved and moving forward for payment
• Incomplete – Required documents have not been submitted

Important: Statuses update automatically as your paperwork is processed.

Not sure what to do next?

If you see Exception → See “What does ‘Exception’ mean on my invoice?”